Jack’s Customer Experience Keynotes Entertain, Enlighten, and Energize.
If you want your next meeting or event to be a HUGE success, make sure you include Jack Mackey!
Jack works with each client, targeting “What Customers Love” to be directly impactful to what the audience does and tailoring his material into the whole theme of the conference.
And in the heart of Jack’s talk:
Guidelines to winning loyalty are revealed!
A Special Note About Jack’s Keynotes.
There’s no such thing as an off-the-shelf keynote when you bring Jack Mackey on-board. Jack partners with you to give your group a message tailored to your goals. He customizes the content and modifies the title to match your audience and conference theme. For example, “What Customers Love” has been customized and presented as “Instilling Guest Loyalty in a Mature Industry,” “Finding the Gorilla in the Data,” “Leading for Growth,” and for one client when things were not going well, “Love the Battle: Mindsets and Skillsets.” Jack creates an engaging and inspiring keynote that’s tailored just for you.
Don’t Take Our Word…
Audiences, meeting planners, and business executives recommend Jack’s high-impact presentations.
Past President, International Business Brokers Association
“I’ll always be grateful to Jack Mackey for making me a hero when I was President of IBBA. I had invited Jack to address our national convention of independent business owners-a fairly hard-boiled bunch. His interactive and humorous presentation style completely engaged them – so much so that our Executive Committee insisted we invite him back and double his time on next year’s convention program. Jack did more than get invited back – he set a new standard for what we expect at our conventions.”
Cynthia Stamper Graff
CEO, Lindora Medical Weight Loss Clinics
“I first heard Jack speak at the Service Management Forum. I knew immediately that he would be perfect to address my organization at our all-company Learning Festival. And, Jack ‘delivered.’ The audience of 200 was mesmerized-on a Saturday morning! He was funny, engaging, insightful, and delivered a very important message about the significant impact each person has on a customer’s experience. He’ll definitely be invited back.”
CEO, Metro Park Warehouse SystemsCompany name
“We invited Jack to come in during a tough economic time to help us rally our senior people to “love the battle.” He was such a huge hit we have invited him back two more times including this past January. Jack is funny and real; he is an exciting and entertaining presenter; he always gets our group totally engaged in a positive message that is grounded in solid business thinking. We would have him speak at our annual meeting every year if we could!”
VP Operations Excellence, AMC Theatres
We hired Jack as an outside speaker as we were looking for a fresh perspective on a more strategic level. Jack customized his speech to ensure he targeted concepts that were important to us. Jack’s expert understanding of the guest experience was evident as he delivered one of the most inspiring and passionate speeches that I can remember hearing over the years. Moreover, the GM feedback rated his session as one of the best they attended. Thanks Jack!
Company namePresident, BrightStar Healthcare
“Your session on growing the business through loyalty was fantastic. You really did your homework on BrightStar and I think that’s one reason why the positive feedback from our owners was so strong. You have a special talent for getting franchise owners fully engaged and leading the kind of hands-on workshop that people remember and actually apply. Thank you for helping us achieve our conference goals and advancing our brand. It was a pleasure working with you.”
Director of Operations, Nothing Bundt Cakes
Jack Mackey was so instrumental in the success of our conference it is hard to put it into words. He deeply captured the attention of our attendees regarding the power of customer experience. Most importantly, he presented in a way that was so relatable the audience was laughing one minute and crying the next and furiously scribbling notes in between. I would highly recommend Jack for any conference or speaking event.
CEO and President, Buffalo Wings and Rings
“You really set the stage for us to launch our elevated service promise…Buffalove! You challenged us to think harder about our business in ways that will surely pay a dividend. I’m looking forward to you keeping us on our toes as we navigate through our service promise. Your role to me and our company as a trusted advisor is greatly appreciated.”
Vice President Operations, Ninety-Nine Restaurants
The “Celebrated Discontent” theme you used really hit home with our managers. The examples you gave of other companies’ service and leadership best practices was a powerful way to get your-our-message across. Sprinkle in your sparkling personality and humor, and I’d say you have the makings of a great road show. Let’s do it again!
President, The Maids International
“It has been an absolute pleasure working with you, and having you part of our future will be an exciting combination! Thank you contributing such a big part to our successful Growth Summit this past weekend…It was by far our best!”
International Marketing Manager, Crestcom International
“Jack Mackey delivered the best presentation at our international convention in the last 20 years. He had our franchisees screaming for more. When they finally let him leave the stage, it was to a thunderous standing ovation.”
Regional Event Manager, Accelerent
Thank you so much for your speech this morning – informative, entertaining and your delivery was spot on! Ross, Ted and I all agree that you should speak in our other markets so we will all be letting corporate know.
CEO, Firehouse of AmericaCompany name
“Thanks, Jack. You delivered exactly the message our team needed to hear. And your delivery was terrific!”