Category: Insight

When people don’t WANT to do business with you…

July 9, 2019

Safelite Auto Glass is in the “negative services” category No one is excited to be shopping for, or buying, their service. Yet, Safelite Auto Glass leads their industry in customer loyalty and sales. How? Watch the video …. About the author – Jack Mackey is a popular speaker for B2B and B2C leaders in service-based…
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grandma getting ticket

Mother-in-Law-Thanksgiving-Burglar Alarm-Cops Arrest Me?!

February 6, 2019

Hi everyone! Welcome to my experience blog. My short 2-minute video tells a true Thanksgiving experience of mine. If watching it reminds you of something funny that happened to you as a customer or an employee, please share it with me. Cheers About the Author Jack Mackey’s enlightening keynote presentation, “What Customers Love,” leads with…
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Jack Mackey

Flying from Kansas City.

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