Safelite Auto Glass is in the “negative services” category No one is excited to be shopping for, or buying, their service. Yet, Safelite Auto Glass leads their industry in customer loyalty and sales. How? Watch the video …. About the author – Jack Mackey is a popular speaker for B2B and B2C leaders in service-based…
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Hi everyone! Welcome to my experience blog. My short 2-minute video tells a true Thanksgiving experience of mine. If watching it reminds you of something funny that happened to you as a customer or an employee, please share it with me. Cheers About the Author Jack Mackey’s enlightening keynote presentation, “What Customers Love,” leads with…
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Customer Behavior that gets rewarded gets repeated
Highly engaged team members and team member loyalty are outcomes of effective leadership.
You can market all you like but people believe what they experience. How does this bank make customers love them and get 80% of their new accounts through referral? At Metro Bank, there are no STUPID BANK RULES. Instead, dogs rule and kids rock. About the Author Jack Mackey’s enlightening keynote presentation, “What Customers Love,”…
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