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Mother-in-Law-Thanksgiving-Burglar Alarm-Cops Arrest Me?!

Hi everyone! Welcome to my experience blog. My short 2-minute video tells a true Thanksgiving experience of mine. If watching it reminds you of something funny that happened to you as a customer or an employee, please share it with me. Cheers About the Author Jack Mackey’s enlightening keynote presentation, “What Customers Love,” leads with…
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Customer Behavior that Gets Rewarded Gets Repeated

Customer Behavior that gets rewarded gets repeated

Architects and Heroes

Highly engaged team members and team member loyalty are outcomes of effective leadership.

Love your bank – what? Yes.

You can market all you like but people believe what they experience.  How does this bank make customers love them and get 80% of their new accounts through referral? At Metro Bank, there are no STUPID BANK RULES. Instead, dogs rule and kids rock. About the Author Jack Mackey’s enlightening keynote presentation, “What Customers Love,”…
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The Secret You Can Borrow From Amazon

Learn how Amazon founder Jeff Bezos built his company using customer loyalty.