Author: Jack Mackey

grandma getting ticket

Mother-in-Law-Thanksgiving-Burglar Alarm-Cops Arrest Me?!

Hi everyone! Welcome to my experience blog. My short 2-minute video tells a true Thanksgiving experience of mine. If watching it reminds you of something funny that happened to you as a customer or an employee, please share it with me. Cheers About the Author Jack Mackey’s enlightening keynote presentation, “What Customers Love,” leads with…
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Customer Behavior that Gets Rewarded Gets Repeated

Customer Behavior that gets rewarded gets repeated

Architects and Heroes

Highly engaged team members and team member loyalty are outcomes of effective leadership.