You can market all you like but people believe what they experience. How does this bank make customers love them and get 80% of their new accounts through referral? At Metro Bank, there are no STUPID BANK RULES. Instead, dogs rule and kids rock.
About the Author
Jack Mackey’s enlightening keynote presentation, “What Customers Love,” leads with surprising insights from decades of customer loyalty research. Jack demonstrates how forward-thinking organizations create” loyalty-inspiring experiences” that drive true growth. He reveals keys to unlock a pervasive service culture that enthusiastically delivers on brand promises. And Jack is funny! His teaching style grabs hearts and minds so people remember and apply the proven approaches he shares.